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All prices listed in the list of our products include VAT of 21% or 4%, except transcription error or computer problems.
Orders sent to the Canary Islands, Ceuta, Melilla, shipments to countries not belonging to the EEC or to countries of the EEC that have an intra-Community VAT will be exempt from paying this tax. In these cases the customs systems of each place will apply the corresponding tax charges, which must be paid at destination by the customer.
Prices displayed on the website www.turolgames.com may be reviewed and modified at any time if conditions require.
turolgames.com customers benefit from the trust offered by our suppliers using always top quality materials, so that all products offer the guarantee stated by law.
Defects or defects due to improper use or manipulation of the material or wear and tear caused by an abnormal use of the products are not included in this guarantee.
Losses in the functionality of products due to design limitations are also excluded from the coverage of this warranty.
Our customer service department has a after-sales service to solve any problem with our products or shipments, through which we try to offer a fast and effective attention to our customers.
If for any reason, you are not satisfied with your order, you have a period of 14 working days from the date of delivery of the order.
In order to make such a return, you must only send us the product in perfect condition and in its original packaging including warranties, labels and instructions for use.
It is very important that we return the perfectly packaged products to avoid damages during the journey, as in the case that the products are damaged during the shipment the return can not be accepted.
Once we receive the goods in our warehouses and check that everything is correct we will give for valid the return of the product, we will proceed to the refund of the amount by means of payment chosen in the purchase or in case to the shipment of a new product if the client It so requests.
Sometimes the shipments abroad can contain added costs in the customs of the country or taxes. In the event that the customer does not pay these expenses and the package is abandoned at the customs, we will not refund the amount of the order.
In the case of erroneous or defective products the return costs will be borne by turolgames.com
You have a maximum of 2 days from receipt of the package to claim damages.
As a general rule, packages are shipped within 48 hours after receipt of payment if the product is in stock, if not the delivery time is between 8 and 10 business days, through Transport Agency with number tracing.
In order to provide more information to our customers, some of the products may have estimated reception dates in our warehouses. These dates are orientative and are provided by the factory and may be longer than the account.
There may be products that are marked as "Check Availability" it is better to consult such availability because they are products that may be few units in storage and may be the case that there is a "lack" and are not available for shipment .
To make a change or return always have to contact the customer service department in the email: